icon

Cyber Security Specialist team

Cipher Shadow IT works in multiple areas including Malware Analysis, Open-Source Intelligence (OSINT) & web application penetration testing services.

Refund and Returns Policy – Cipher Shadow Services

Refund Policy:

At Cipher Shadow, we are committed to providing high-quality services in the areas of Malware Analysis, Open Source Intelligence (OSINT), and Web Application Penetration Testing. While we do not issue refunds for services already rendered, we strive to ensure your satisfaction with our offerings.

If you have concerns about the services you received, please contact our customer support team within [number of days, e.g., 30 days] of the service completion date. We will thoroughly investigate your concerns and, if warranted, work with you to address and rectify any issues.

Returns Policy:

Service-Specific Conditions:

  • Malware Analysis: As the nature of malware analysis involves comprehensive investigation and reporting, returns are not applicable to this service once the analysis has been completed.

  • Open Source Intelligence (OSINT): Returns are not applicable to OSINT services due to the nature of information gathering and analysis.

  • Web Application Penetration Testing: Returns are not applicable once the penetration testing service has been executed.

3. Contact Information:

If you have questions or concerns regarding the quality of our services or if you believe there is an issue that warrants attention, please contact our customer support team at

. We are here to assist you and ensure your satisfaction.

4. Changes to this Policy:

Cipher Shadow reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.